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8 Reviews for Brilliant Earth Reviews

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Delgado42

1 Reviews

Brilliant Earth Review

5.0/ 5

I liked everything. Great customer service experience and selections. But I wouldn’t write a review here, I was just incredibly impressed with the site. I’m still impressed. It’s incredible! Such a user-friendly interface! You can get all the information about the product in two minutes, make adjustments, pick up a stone, metal. I felt like a real jeweler while I spent time on this site. I want to thank the people who do their work with such responsibility: administrators, jewelers, technical workers, everyone who wants this site to be so pleasant and easy to use. I bought an incredibly beautiful bracelet and now it pleases me every day. I will definitely return to this site for the next purchases. After I visited this page, now I can’t visit regular stores, I want to buy everything only here!

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WilliamColbert2

1 Reviews

Brilliant Earth Review

5.0/ 5

From the moment I walked into the store in Boston, I was greeted timely and professionally by staff. I felt appreciated and valued. Although I didn’t have the biggest budget for the gift I was shopping for, the sales associate put my mind at ease that she would help me find the perfect item- and she did. Great customer service and value for the product. Very happy with Brilliant Earth and I’ll definitely be a repeat customer.

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JohnZolock76

1 Reviews

Brilliant Earth Review

3.0/ 5

The product delivered was what was purchased but the company truly cares nothing about the customer. After purchasing a very expensive engagement ring through their web site I asked twice for a representative to call and discuss the ring. To my surprise the requests fell on deaf ears. After delivery I again asked to talk with a representative and was ignored. Interestingly when I then went to provide feedback at their request, after I answered NO to the first survey question about buying from them again the survey was immediately terminated, presumably because they have no interest in my feedback at that point. After trying several times to establish a relationship with the jewelry store for future purchase I realized they have no interest in the customer. If you looking for a personal experience, this is not the business to work with.

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BrianGomes57

1 Reviews

Brilliant Earth Review

4.0/ 5

Came here to purchase a ring. Staff was friendly, very informative process and rook their time. Great location. Paid street parking at the meter. The gallery allowed 2 persons at a time. Would highly recommend this location if you are interested in buying a ethically sourced diamond

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KayGriffin61

1 Reviews

Is Brilliant Earth Legit?

5.0/ 5

I really liked using the website. Didn’t take long to find what I was looking for, but had fun customizing and changing options. I like the way things turned out, and will surely buy here again.

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rchrstnsn41

1 Reviews

Brilliant Earth Review

5.0/ 5

Short and sweet version… I read some horror stories after my fiance’s ring was already on its way, so we were pretty nervous until it arrived, but we could not be happier. Read on if you want more specifics on: quality, ordering, customer service, and price. Because of the previously mentioned horror stories, after the ring arrived we brought it to a really highly regarded local jeweler that has sold/ done lots of work for family members of mine. He said the prongs are solid and overall it’s really well made: if something does happen to it, it won’t be from poor craftsmanship. He also told us to come back every six months for a free inspection, and I have a feeling that’s why people lose diamonds — the rings get caught on things and can loosen, and too many people don’t bother to get them checked regularly. I proposed with a family heirloom so that my fiance could choose her own ring, and Brilliant Earth’s website is a great way to do so. The interface is really intuitive and clean, it walks you through the various options, and you can filter your preferences with a really simple sliding scale for cut, clarity, size, etc. We spoke to several local stores who threw confusing numbers and descriptions at us, but being able to visualize the various metrics was really helpful for me. There were also significantly more options than any of the stores we visited. During the entire process I reached out to customer service three times and each time I got a hold of someone quickly and had an answer to my question. Overall, it was a really pleasant experience. My fiance’s ring was $500 less expensive than the next closest estimate for a similar setting and diamond from the local places we went to, and it was nearly $1000 under one of the national chains that I’ve heard of. Some diamond sites say that Brilliant Earth is more expensive, but for me at least that wasn’t the experience. I won’t hesitate to send a friend or family member to Brilliant Earth in the future.

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MadisonSanfilippo44

1 Reviews

Is Brilliant Earth Legit?

5.0/ 5

My fiance bought my engagement ring from here (the waverly setting) and I couldn’t be more in love!! We had met with Brennon at the Boston location and he was very helpful! I wear my ring everyday and have had no issues at all and get so many compliments!

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HeatherChang40

1 Reviews

Brilliant Earth Review

5.0/ 5

When they say by appointment only they mean it. My husband and I tried going to browse and were informed of this. We had to make an appointment and return a week later. I saw two other newly engaged couples turned away on 2 subsequent scheduled visits. once you have an appointment though all is good. Pretty diamonds, competitive prices, nice people. Free chocolate too. Good chocolate

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What is Brilliant Earth?

Jewelry is not only a commodity and a kind of status indicator, it is also a part of our life that creates a mood, an atmosphere. Often the most important moments and events in our lives are somehow associated with jewelry. Engagement, birthday, wedding anniversary, rarely such an event is complete without diamonds these days. For jewelry to please you for many years, of course, you need to take a very responsible approach to choose a brand. Choosing the wrong company or store can be a complete disappointment and a waste of money. So, in recent years there have been a lot of reliable jewelry companies in the world that offer a good product for every taste. One of such companies is Brilliant Earth. This company sells a variety of products with precious stones, diamonds, sapphires, emeralds, and others. The American-based company is popular in many countries today because the brand managed not to get lost among existing competitors. The company’s management managed to develop its unique style and its policy, which became known in many countries. For example, many experts undoubtedly call the company a world leader. The so-called “business card of the company” is the nuance that the management pays maximum attention to the environmental cleanliness of materials. The company has been operating on the market since 2005. By the standards of jewelry giants, this is for a very long time. However, over the years, the company has managed to prove itself admirably by selecting the best diamonds in many categories, not only diamonds from conflict-free zones. Important! The company is a member of the Jewelry Council of the leading ethical standard and in addition, pays great attention not only to stones but also to metal. Unlike many of its competitors, the company thinks about the negative consequences of mining precious metals and tries to minimize these negative consequences. Important! The company’s workplaces great emphasis on the possible recycling of precious metals. Almost none of the competitors focuses on this issue. The company has a lot of full-time employees in the world. Many believe that jewelers of this brand also have a very peculiar and sophisticated approach to product design. In addition, many buyers are impressed by the range that the brand offers.

Are Brilliant Earth diamonds good?

Objectively analyzing the reviews of experts and customers of the company, it is obvious that the diamonds sold by the brand are very good. The company offers an incredibly wide range of diamonds of various shapes, various characteristics, which you can find on the official website.

Brilliant Earth

Brilliant Earth

It is known that the company focuses not only on the characteristics of diamonds but also on how and from where and how they are delivered and received. This applies not only to conflict-free zones. Several other points are important for the company when obtaining diamonds. For example, environmental cleanliness, the method of extraction (it is important to the company that diamonds were mined without violating human rights to work!). The company has a long list of requirements for suppliers and not everyone can please these requests. Therefore, many customers rightly call these diamonds “favorites”. Company m sells and uses several types of diamonds in its products. These are Canadian, Russian, and recycled stones. The assortment is incredibly large. Many customers claim that it is much more comfortable to fully familiarize themselves with the assortment and choose the right stone using the company’s website than the store. According to customers, the store does not have the opportunity to slowly study all the characteristics of the stone, its origin, especially since it is not possible to immediately model your own diamond ring. At the same time, if you carefully study all the reviews about the company, it becomes obvious: many have doubts, but does the company really check its suppliers as carefully as it says in advertising? Some experts express doubts that it is possible to control everything from the beginning to the end of the process and accuse the company that their supplier checks are more formal than real. Nevertheless, the company requires suppliers to formalize contracts, which in turn obliges sellers to comply with the requirements of the buyer.

Are Brilliant Earth diamonds certified?

Yes, absolutely. Certification is one of the points to which the company’s management pays special attention. Earlier, in many interviews, brand representatives said that they are against various individual certifications and do not trust them. Only internationally recognized and well-known laboratories, according to the company’s management, can guarantee the quality of a diamond. All the diamonds that Brilliant Earth sells are certified by GIA, IGI, HRD, and GCAL. A few years ago, articles were published in the American press that the company allegedly plans to abandon certification. Nevertheless, this information turned out to be false, and even as it turned out later, the articles were paid by competitors to undermine the company’s image. The brand’s customers, who have been using the services for many years, know that quality certification is an item that the brand will never give up. It should be noted that recently many jewelry companies on the market refuse to certify diamonds in the world’s leading laboratories. Experts consider this trend to be wrong and even frightening. According to experts, this trend can lead to a sharp collapse in quality and confusion in the jewelry market. Nevertheless, despite the trends or any other changes in the world, Brilliant Earth gems have been and will be certified by the world’s leading experts

Is Brilliant Earth good for engagement rings?

Engagement rings of this brand are very popular. As the analysis of demand shows, most couples prefer to order rings online because there they can more comfortably not only choose an existing model but also model their own.

Brilliant Earth

It is fair to note that in recent years the popularity of custom rings has increased incredibly. Despite a very wide selection of ready-made models, more and more newlyweds prefer their unique design. Important! If your ring is made to order, then you should be ready to wait for a little: the product will be ready in about 2 weeks after the day of ordering. Of course, there are urgent orders, in which case everything is discussed individually with the support service.

Of the ready-made ring models, for example, Cometa Diamond Engagement Ring is very popular today.

Brilliant Earth

As of March 2022, such a ring costs $ 1,350. Naturally, when buying on the website, you can change some parameters of the ring by making the necessary changes. By the way, buyers call this function one of the most convenient and regret that there were no similar online platforms a few years ago. On the website you can examine the ring and the stone in detail, you will be offered a view from different sides, you can also bring the product closer. Unlike some competitors, whose picture does not correspond to reality, this company has not been noticed in such missteps. The brand is very sensitive to its customers, therefore everything possible has been done to ensure that the image of the rings on the website is as true as possible.

Brilliant Earth payment options

There are a lot of ways to pay for the goods of any company, In principle, almost every client can find an acceptable payment option for himself. Speaking in general, the payment scheme is quite standard for America. So, as for credit cards: everything is standard here, the company accepts Visa, MasterCard, and American Express for payment. However, there is a nuance about which, unfortunately, not everyone knows because they inattentively read the information on the site. The company accepts only American credit cards, British, Australian, and Canadian cards for online payment. If you are the owner of a card from another country, then you need to consult with a specialist in the support service on an individual basis. An experienced operator will answer all your questions and help you choose the best type of payment for the goods. By the way, you can also consult with your bank’s representatives beforehand about whether the bank will be able to make the payment or the payment will be rejected. In addition, you can pay for your purchase using a traditional bank transfer. This method remains one of the most popular. If you chose this method, then remember that the purchase amount must exceed $ 500. As for the discount when transferring money through a bank, the discount is not available in all regions. You can check the details on the official website of the company. Also remember that depending on the bank, sometimes the transfer does not happen instantly and you will need to wait 1-2 days. The company also offers interesting and flexible credit plans, and many other tempting offers, depending on the purchase and the country in which it is made.

Brilliant Earth warranty

The Brilliant Earth company belongs to those brands that pay a lot of attention to the observance of guarantees. This is strictly monitored and will never shy away from obligations. On the part of customers about the guarantee of this brand, you can also hear mostly positive reviews. Almost any customer purchasing in a jewelry store (no matter online or regular) is interested in the availability of a lifetime warranty. It is worth admitting that today almost everyone gives this guarantee: companies that do not give this type of guarantee are either very small or completely unreliable. So, Brilliant Earth offers its lifetime warranty, which implies the maintenance of all jewelry purchased from this brand. The manufacturer guarantees the absence of manufacturing defects and free repair and adjustment of the product in case of natural wear over the years. In fact, this is a standard guarantee, but the company’s jewelers are so enthusiastic about performing their tasks, in particular the planned care of jewelry, that customers often admire. “Unbelievable! After a scheduled cleaning, the products are not only as new but look even better than before! “, – they often write on the web. Important! The company has a special collection of antique items, this collection does not fall under warranty. As for the defect of any decoration, after the discovery of this defect, the product should be examined by an expert of the company, after which it should be established whether the defect is manufactured. If there really is a manufacturing defect, then everything will be restored and the defect will be eliminated free of charge. In addition, beyond the warranty, the company offers a chic range of jewelry care services that will help prevent breakdowns and natural wear.

Brilliant Earth return policy

Of course, you can return the product purchased from the company if something is wrong with it. This is described in detail in the company’s user rules on the official website. By the way, we strongly advise you to read the user agreement before making a purchase: there is a lot of useful and interesting information that will give you a more complete picture of the company and the product that the brand offers. So, if for some reason you decide to return the goods, then the refund can be made only within 30 days. This is a generally accepted rule followed by 90 percent of all jewelry companies. Before returning the goods, make sure that everything is in its original form: guarantees and documents must be in place. When you return an item within America, you do not pay for shipping. Important! Within two months after purchase, you can also change the size of your ring for free! This is an opportunity that not all companies provide!

Brilliant Earth customer service

Brilliant Earth’s customers rate the level of support service as high. Many people like the professionalism of the staff and the speed with which issues are resolved. Often in their interviews, company representatives also emphasize: communication with customers is a very important strategic moment because it is on the impressions and reactions of customers that further success is built. So, there are several ways to contact support representatives. You can call 800.691.0952, chat, or write an email. As statistics show, most users prefer to ask their questions in an online chat. Customers call by phone only in very difficult situations. By the way, there are a lot of answers to frequently asked questions on the site: they are worth studying. It is not necessary to wait for the operators of the instant solution service, sometimes additional consultation with jewelers is required, sometimes I can ask you to make a video call to clearly show the goods. In general, the work of the support service of this company is about 65 percent of users call autumn horsey.

Q Are Brilliant Earth real diamonds?

Sure. Diamonds are real in addition, many experts highly appreciate the characteristics of these stones. This is also confirmed by certification.

Q Does Brilliant Earth have sales?

The company holds sales, but many customers complain that these sales happen too rarely. In general, if you do not want to miss out on good discounts, then you need to constantly visit the official website of the company.

Q Where are Brilliant Earth diamonds from?

Initially, the company used Canadian mines. Then the mines were added to
Namibia and Botswana.

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